Conister News & Community
Stay up to date with everything at Conister
News and Press
QuickPay - New facility for Customers to make a payment online
Conister Bank now offers our customers the ability to make a loan payment through the Conister Bank Payment Portal referred to as QuickPay. This means you don’t have to call or email an advisor to make a payment against your account but can do so through QuickPay through our website.
Managing Director - Douglas Grant talks about his view on the 'new world'
We all hope, desperately, that the worst of the Covid-19 pandemic has passed. But if and when that proves conclusively to be the case the future remains daunting. As the crisis developed, talk extended from a focus purely on the health situation to the impact on the economy. In terms of being a disruptor, it looks set to outstrip the impact of the 2008 global crash.
At times, as the death toll racked up across the world, it may have felt crass to be worrying about such things. Of course, the health of the population will always be the priority, but for those of us whose skills lie elsewhere, it is right that our attention has turned to the future.
As I write, the baby steps to relaxing the rules of lockdown in the Isle of Man are taking place. So far, it has appeared to go well. More businesses are now looking at how they will continue into the future.
While these developments can feel like the first rays of sunshine as dawn breaks following the nightmare of what came before, the landscape is very different from the one before the coronavirus sunset.
We are waking up to a new world. Normal is a different word. It is scary in many ways. But there will be good to come from this. It is important that those businesses that are in a position to do so, maintain a steadfast position, and offer support and assistance to others in more difficult circumstances.
Some businesses were able to adapt and continue during the height of the crisis. Others are now in a position where they can rebuild. I have been amazed and pleasantly surprised at just how well many companies have adapted to deal with the situation. Many have had their reputation enhanced by the way in which they supported their community. Others are facing stark realities and difficult choices, often through no failing of their own.
It will take years for the full long-term impact on economies to become known, but we are already very aware of some short-term implications.
How many furloughed workers will have a job to go back to? Some businesses – such as those in tourism and leisure – need longer term support than other sectors that have already managed to get back up and running. In some ways, it will be more straight forward to assess the level of control of the pandemic in terms of public health than it will be to judge how we control the economic impact.
Certain ways of life have already changed immeasurably and are very unlikely to go back to the way they were just a few months ago.
We are finding new ways to live and work and new attitudes to how we balance the two. Hygiene and personal safety will now be a much more important factor for all businesses and trades, both for their workers and their customers.
Office life may well have changed forever. The realisation that many tasks can be done from home offers an opportunity for businesses to remodel the way they work.
We have seen how, with some thought, many businesses are in a position to adapt to accommodate the needs of some staff to structure their work around other commitments. But it is not so simple as merely deciding an arbitrary number of your staff will work from home from now on.
There are other considerations to bear in mind, however, including safeguarding. If a worker’s job involves dealing with the public, even if merely over the telephone or via email, are the systems in place to ensure that no customer will have access to that worker’s personal or family details. The value of face-to-face interaction between colleagues should not be underestimated, either.
One realisation that started to come out during the crisis was that feelings of loneliness and isolation were not just restricted to children or the elderly. There are many people out there who in normal circumstances live on their own. Their social interaction comes from the workplace, sport and leisure pastimes and a night out at the weekend. All that was taken away from them. A number of businesses recognised this and structured their remote working in such a way that ensured interaction between colleagues. At Conister, this is something we worked hard on overcoming.
By necessity, all of this had to be virtual, but what it demonstrated was that, while home working can have advantages, it is important to ensure workers do not feel isolated. Something employers must remember as we move into the new normal.
It may be that in future long-term planning of office rotas will become the standard, especially if it takes a while for schools to be in a position to resume full-time attendance for all pupils. It will be possible for a business to have some people working from home for certain days or weeks, but also have some time in the office factored in, for the benefit of all. The crisis has also shown the value of e-commerce and logistics, sectors that have shown their strength and flexibility. They will be stronger for it.
Retail, especially on a local level, has shown itself to be a crucial part of society and the economy. Customers will hopefully not forget this, nor the value of local produce and the importance of geographical proximity for many trades.
On a wider scale, not surprisingly the pharmaceutical industry is well-positioned for growth. The motor industry will be interesting to follow. Will cars be used less for environmental/health reasons or more, as a method of ensuring social distancing whilst travelling to and from work? Generally, will the pressure for greater environmental awareness increase as that issue not gone away?
Banks have also shown themselves to have behaved responsibly so far. The public should have a reasonable expectation for this to continue and hopefully for them to be able support businesses in the coming years.
At Conister, we have been working hard to provide new lending products to reflect the current environment, and to assist help depositors while the low interest environment continues. We and other banks will continue to find the best ways to support our customers, which in turn will support the economy. What we have also seen, of course, is the realisation of how little we actually need notes and coins. Contactless pay has, by necessity, become the norm for many more people.
Elsewhere, some industries may take years to recover or may need to change forever.Tourism, for instance, has taken a huge hit. The first steps to recovery are likely to be focussed on a concept of holidaying closer to home, within in the British Isles in our case.At the time of writing, the idea of air bridges is gaining traction in a bid to aid international travel, but it may take some time for some people to feel confident, particularly for holiday purposes.
The stay at home vacation is likely to be around for a while – hopefully travel firms will be able to adapt and, in turn, leisure facilities across the British Isles will at least be able to make up some of the shortfall from the loss of international visitors through an uptake in ‘local’ tourists. The problem will be, many companies will have invested in this summer season utilising the funds they received from bookings. But with the cancellation of so many holidays, even in the UK, there will be an unprecedented level of refunds which will have to come from their cashflow. Which having been invested in the expectation of them performing the service will not be there. So government support will be required or we will lose even more household travel companies. Desperate times in the short term.
Some industries may never be the same. The future of live music is uncertain, especially until a viable vaccine is widely available. But there appears to have been an increase in creativity and work rate by those unable to get on the stage. So the recording industry, which in recent years has been seen as less of a money spinner than live music, may see a renaissance. Recording studios are unprepared for the pent up in demand that is about to hit them!
Sport is another sector that has truly suffered from the pandemic. In some respects there are many more important things to worry about, but we must not forget just how many people are employed, for instance, in connection with football, hockey and rugby for example. We may not fear for wealthy footballers who have had to tighten their belts a little – and it is only fair to acknowledge many have done so willingly – but there are many sportsmen, professional and amateur, who will have been impacted. And that is not to mention the pleasure that watching sport can give to many – I say that as a supporter of Queen of the South!
Tough times await us ahead and it will do well for us to remember what we have already been through.
But if we can sustain the sense of community, work for and support each other – both in our home lives and in the business world – those first rays of sunshine after the darkness will get stronger.
Brighter days will come.
Appointment of new Non-Executive Directors
Conister Bank Limited, the Island’s leading independent bank, is pleased to announce the appointment of two new Isle of Man based non-executive Directors, Sam Skelton and John Spellman. These appointments have been made to add additional NED experience to the Bank’s board as it continues to innovate its deposit and loan offering on Island.
Sam Skelton is joining the Board of Conister Bank Limited with immediate effect bringing with him a wealth of banking and financial experience gained during his 32-year career working for the RBS Group both in the U.K. and in the Isle of Man.
Sam is an economics graduate, and within the wider RBS Group, Sam held a number of key roles throughout his career including director for Coutts International Ltd and director and chairman for Lombard Isle of Man Ltd.
In joining the Board Sam said “It’s a great privilege to have this opportunity to join a local bank which has such a long history and fine pedigree with a true go-ahead attitude underpinned by such great staff and customers.
It’s accepted these are very challenging times for us all but I genuinely feel Conister Bank has and will continue to make a difference in supporting businesses and individuals to get through these difficulties and I hope in some small way to compliment Douglas Grant and his fellow executive directors in leading the Bank through to a more normal business environment.”
John Spellman is joining the Boards of Conister Bank Limited and its parent company, Manx Financial Group PLC, with immediate effect.
During John’s career, he gained experience in banking, fund management and accountancy, specialising in various parts of the offshore industry. John has also worked with, and created, a number of successful locally based businesses and acted as a strategic advisor to the Government, specialising in the finance sector and foreign direct investment.
In joining the Boards John said “I am delighted to join the Boards of Conister Bank and Manx Financial Group. I hope to use my experience to help support the business to further success in the future.”
Douglas Grant, Managing Director of Conister Bank Limited, commented: “on behalf of everyone at Conister Bank and Manx Financial Group, I am delighted to welcome Sam and John to our Boards. Both are highly regarded in their respective fields and I look forward to their valuable insights as we continue to expand our operations both on Island and further afield."
‘We can stand by, or stand up’
When I think of banking, a personal, tailored service isn’t something that immediately jumps to mind. Maybe my expectations have been beaten down over the years, or maybe I’ve just naively thought a high street bank is my only option. However, it’s times like this when you actually need to speak with someone without waiting on hold for 3 hours, that it’s nice to realise that maybe you’ve just been choosing the wrong banks all along.
Conister Bank strive to provide a service echoing how banking was back in the good old days. Your bank manager knew you by name and you were a loyal customer for life. Conister has been providing savings and lending to local businesses and individuals on the Isle of Man since 1935. Yup, that’s 85 years of banking. Plans to celebrate their 85th year have naturally fallen to the back burner. Despite the challenges and adaptations they, like all of us are currently facing, their customers are still at the forefront of what they do. This has meant thinking outside of the box to ensure they still provide the high standards that they have set, and which their customers thus have come to expect.
So just what is happening now in the world of banking, now we have found ourselves in this topsy turvy version of reality otherwise known as 2020?
Well for Conister, they’re making sure their approach is as personal as it’s always been. With modern technology and the use of the internet most customers apply online to Conister. When dealing with a customer recently who wasn’t particularly fluent in the art of technology, a member of staff went above and beyond their call of duty, by printing out and personally posting a document through the customers letterbox, then waiting for them to sign and post it back through (insert disclaimer about how social distancing measures were obviously followed).
It would be easy to assume that in the midst of a global pandemic, taking out a loan is the last thing anyone would want - and Conister initially thought the same. Cycle 360, Bikestyle, Eurocycles and Erin Bike Hut have experienced a surge in new customers during lockdown, via their online portal Conister have been able to provide finance to many new customers. Not only is it clear we are REALLY into cycling on the Isle of Man, but to see so many customers shopping local at this time is definitely a small win; having these finance packages in place means these small, often family run businesses, are still trading.
But, by partnering with the Isle of Man Government to support their Disruption Loan Guarantee Scheme, Conister are helping to provide a cash flow to maintain the day to day running of local businesses - helping to ensure they can cover essentials such as rental costs, wages, a continuation of projects and bills.
One of 5 banks involved with the scheme, Conister will assist not only their own customers but will welcome onboard new customers. Each enquiry is sent straight through to the Head of Sales, Andy Bass, who ensures they are dealt with on a case by case basis - with Conister, it isn’t just an ‘apply online and get an instant decision’ sort of situation, it’s personal. The Isle of Man Government website advises you to ‘contact your bank’ for more information, and in this situation, you want and need help and guidance as soon as you can get it. Utilising their local knowledge, Conister can ensure they are keeping the businesses’ best interests at heart and ultimately looking out for the Island that they, and we, so dearly love.
Right now, there are a lot of tough conversations being had; some businesses are unsure how they will survive after COVID-19 and it’s understandably frightening for a lot of people. Being able to provide help on such a human level is vital in a time like this.
Fraud Awareness – Stay Fraud Safe
As fraudsters spot new opportunities to access your money, information and software during the coronavirus pandemic, here’s how we can help you stay safe.
Unfortunately, fraudsters are using people’s sense of uncertainty and fear during the coronavirus pandemic to take advantage of vulnerable people and businesses.
Find out how you can take to keep your details, money and software safe from fraud.
Remember – we’ll never ask for your account information or passwords through unsolicited calls, texts, emails or social media.
If you get an email or text that claims to be from us but looks suspicious, please forward it, along with any attachments if possible, to OpsRisk@conisterbank.co.im
Swift action by Conister ensures emergency business loans are now available
Conister Bank Limited’s emergency coronavirus business loans are now available, following a rapid response to the crisis.
Last week, the independent bank announced it had set aside £10 million to provide loans to businesses negatively impacted by the coronavirus and the cancellation of this year’s TT races.
Conister Bank is offering an interest-only repayment period of 12 months for these loans, followed by a one to five-year settlement period reflecting the wishes of the business. Also, the bank will half its charges on the settlement period of the loan.
Managing Director, Douglas Grant, said: ‘One of our greatest strengths as an independent bank is that we can act quickly to help the community in an evolving situation. With the crisis caused by the spread of the coronavirus, the cancellation of the TT, and cessation of nearly all flights, we recognise this is an extraordinary situation. We at Conister Bank are determined to help in any way we can to assist the community-wide effort to see the Isle of Man through this challenging time.’
He added: ‘Our staff have worked incredibly quickly to ensure these loans are available now when local businesses need them.’
To find out more about the loans, contact Conister on 694694 or apply online http://conistebank.co.im
Why local knowledge matters in a global crisis
At a time of crisis, sometimes it can be the smaller, independent businesses that are best positioned to cope with the challenges being faced.
With the spread of Covid -19 across the globe starting to have a serious impact on economies, coupled with – from an Isle of Man point of view – the collapse of Flybe, the island is facing serious challenges.
A strong business sector should help to stand the island in good stead. Most major corporations will have already drawn up or will be in the process of drawing up an action plan to deal with the developing situation with regard to Covid-19. But sometimes, the nature of big business can mean that it takes a while for all the details to be addressed, especially at a local level. And that is where an independent business, fully integrated within its community, can show the value of local knowledge and close community links.
Business decisions can be made locally, tailored to specific needs, in a quicker response than might be the case for a corporation operating at a global level. For instance, as an independent organisation, Conister Bank was able to start work on a contingency plan as soon as the potential seriousness of Covid-19 became apparent.
As an island-based bank, we can move to support local businesses in the face of what is a huge, but hopefully temporary, economic shock. That is not just altruism, it is good for the economy in general. Keeping the economy strong – and helping small businesses to withstand the storm will assist with that – is important for all businesses.
And it will also send out a strong message: that the Isle of Man is built to withstand the greatest of pressures. Similarly, we were able to have a bespoke plan for a no-deal Brexit and its impact on the Isle of Man.
World events have dominated the economic landscape at the moment and the full impact on smaller organisations is hard to measure. By listening to the needs of the community you serve, you can help the economy to deal with whatever is thrown at it. But there is another challenge that many smaller businesses face and that is what can be perceived as the uneven spread of liquidity – cash flow – available to smaller organisations.
Again, that is where an independent bank can play its part, by offering something different from the larger organisations and, once again, supporting the local economy by backing local businesses and offering cash flow solutions.
There are many different ways this can be done. At Conister, we have launched a number of notice accounts, which are specifically aimed at both businesses and individuals who have suffered from a lack of yield since the recession in 2008. There are other things that can assist a small business. For instance, an annual insurance payment that falls at the wrong time of the year could be problematic for a business on tight margins. But if you can break that down into a number of payments over the year, for instance monthly, that can ease the pressure.
Whether it be contingency plans for major events such as Brexit or the Covid-19 outbreak, or more localised issues, the important point to this is that a business which its base and focus in the Isle of man can often find itself in a better position to support businesses and individuals.
It enables a bank like Conister to be there to help both individuals and the community through assisting businesses with their liquidity. Ensuring the distribution of liquidity is fair for businesses both large and small is one way of doing this.
The island has a robust political and regulatory environment, which encourages business. While larger banks may have their decision-making taking place in a different country, an independent bank has the freedom to act locally and often more quickly. Such a position has enabled Conister to develop liquidity plans to help businesses through situations such as a no-deal Brexit and negating the impact of Covid-19.
A bank that is in a position to introduce new products, such as deposit accounts, designed specifically for a localised customer base, is well-placed to help local businesses to deal with whatever threat may come along. The small business market in the Isle of Man has a solid base and that allows a bank to identify the opportunities to help cement that by offering the right product. It is in a bank’s interests to accommodate the needs of its customers. The net result is for a more active economy.
A common theme coming out of government is ‘nation building’. That includes at an economic level.
It makes good business sense for independent, island-based organisations, to tailor products to the local demand. Ultimately, the benefit will be for the island as whole.
Conister Bank customers affected by coronavirus
.jpg)
We understand that there may be circumstances where a customer, personal or business, may fall into financial difficulty as a result of the impacts of Coronavirus.
Conister Bank will review customers’ situations on a “case-by-case” basis and will consider a number of options to help our customers manage their finances.
We are monitoring the potential impact of Coronavirus across all our customers to ensure we can support them appropriately through any period of disruption.
We would encourage any customer experiencing financial difficulty to get in touch with us immediately.
Andrew Moody settling in well to life at Conister Bank
At the end of the summer, Conister Bank’s Isle of Man sales team welcomed newest recruit Andrew Moody as Sales Manager. Since then, Andrew has been busy learning the ropes, getting to know the bank’s customers, and adding a new dimension of skills and experience to the team.
Andrew’s primary focus as Sales Manager is Conister’s online lending systems and its network of Approved Partners. This is a new role which has been specially created to meet the increasing demand for the bank’s online services and to ensure that Conister Bank maintains the position of being the dominant lender on the Island.
“I’m excited by this fresh challenge and eager to put my ideas and plans into place” says Andrew. “I’ve hit the ground running and it’s been a great couple of months meeting new people and understanding how Conister Bank contributes to the Island’s people and economy.”
“Andy Bass, Head of Sales for the Isle of Man business, comments, “The demand for our online services has been so strong that we took the decision to create this role, which is a demonstration of our commitment to the Isle of Man’s lending market. I am delighted to have Andrew in the team, working alongside Tom Charmer and Lee Gale.
“This really is an exciting time for Conister Bank and for our customers. We have strategically built an excellent sales team; we offer unrivalled customer service; and our online lending system allows our customers the flexibility to apply for finance 24/7. I am extremely proud of our recent achievements as we approach our 85th year in business.”
Conister Bank launch new flexible savings accounts
Conister Bank has announced the launch of two new Notice Deposit Accounts – 120 and 180 days – designed to appeal to both corporate and personal savings customers.
In today’s climate, not everyone wants to tie up their savings for a long period of time, preferring a degree of flexibility. Conister Bank is offering new accounts in response to feedback from customers regarding their savings needs and requirements.
Conister Bank has been looking after local people and businesses since 1935. They have a long tradition of creating and tailoring new products and services based on feedback from their loyal customer base. Another recent example, earlier this year, Conister launched its online lending platform.
Conister Bank is not simply a lender; they are committed to providing flexible savings and great rates to help individuals and businesses make their money go further. These new notice accounts add a new level of flexibility to their range of saving products. The new options include investing for a shorter term, withdrawals penalty free within the agreed notice period; the ability to add to your savings; highly competitive rates of interest; and six-monthly interest payments.
Douglas Grant, Managing Director, commented, “As a customer centric business that focuses on providing a positive customer experience we are delighted to be able to offer these new products to the local market, particularly as we know they are what our customers have asked for. We are driven by the understanding of our customers’ needs and evolve through listening and building a long term relationship that delivers excellent service”.
